The largest pay-TV operators were summoned by the National Telecommunications Agency – Anatel – to a meeting on Thursday, 27.
GVT, Claro TV (Embratel), Net, Oi TV and Sky are charged for the high number of complaints about the quality of the service provided. They escaped the scoldingAlgar, from CTBC Telecom, and TV A and Telefonica Digital.
The superintendent of Mass Communication Services at Anatel, Marconi Maia, considers the increase in complaints, which grow at a rate of 100%, compared to the progress of the sector, around 30%, to be unacceptable. From January last year to last April, complaints jumped from 7 thousand to 13 thousand. Charges with errors and quality of care are the main problems pointed out.
“As a result, we are calling on companies to present an action plan so that the level of complaints falls and the service improves,” said Maia, who gave a 30-day deadline for submitting an investment plan. particular item. But we are not going to take action, like taking it in another sector without giving the opportunity for companies to adapt, “he said.
Information is only from the website The globe.
cable TV Anatel