Samsung had the highest rate of resolving complaints, with 94%, while Motorola and Nokia stood out, respectively, for the high number of complaints and low service rate, with 60% and 30%.
Procon-SP analyzes that the technological equivalence of products has stimulated consumers to also be concerned with the quality of services that accompany the sale, such as delivery, remote assistance, help desk and service platforms. According to the organization, the survey reveals, above all, unpreparedness and inefficiency of companies in after-sales services.
The list of products and companies most claimed also includes notebooks, TVs and white goods (refrigerator, fire, washing machine). Check the results below: